Before Your Treatment

Please do not receive or use the following within 7 days of your upcoming treatment:

• Botox or fillers — these may be received immediately following your treatment.
• Depilatories, waxing, epilating, or sugaring.
• Retinols and glycolics.

If you arrive for your appointment and the service must be canceled because you have received or used any of the above, your appointment may be canceled and you will be charged for the service scheduled. Please contact me 48 hours prior to your appointment with any questions.

Your Appointment Is Reserved Just For You

I have a strict 48-hour cancellation policy. If you need to cancel or reschedule, please do so at least 48 hours (2 days) before your appointment time.

When you schedule with me, that time is reserved specifically for you. Appointment confirmations are emailed immediately after scheduling and include policies and appointment specific information. If you have not received your confirmation within 30 minutes, please contact me immediately.

Appointment reminders are sent by Vagaro via email and text 72 hours before your appointment to help avoid no-show or late cancellation fees.

Late Arrival, Cancellation & No-Show Policy

It is vital to my business that I charge for late cancellations and missed appointments as this fee is the only way to recoup the income lost by your cancellation or missed appointment. This is time that was reserved by you, exclusively for you, and filling a vacancy on short notice is exceptionally challenging, so I must charge for my time that you reserved. However, if I am able to fill your vacated appointment, you will not be charged. Thank you in advance for your understanding.

Late Arrival: Arrivals more than 10 minutes past their scheduled appointment time will be considered missed appointments unless I am contacted. The appointment will be forfeited, and you will be charged for the appointment type scheduled. I am not able to accommodate late arrivals, as doing so would impact the appointments that follow.

If you anticipate being late, please contact me immediately so that I can determine if I am still able to accommodate you or if your appointment will need to be forfeited and charged as a missed appointment..

Scheduling and Cancellations: To ensure I can continue providing the highest quality of service and sustain my independent business, the following scheduling guidelines are strictly enforced:

Time Reservation & Livelihood: When you schedule an appointment, I reserve that dedicated block of time entirely for you. I count on you to honor your scheduled appointment as my income is derived from the reliability of my clients. Last-minute cancellations mean lost income that I simply cannot recoup. As a small, independent business, I cannot absorb these sudden losses, which is why it is necessary to charge for missed appointments and late cancellations.

Staggered Late Cancellation Fees: Appointments canceled or rescheduled within 48 hours of the start time will be subject to a staggered fee:

• More than 48 hours notice: No charge

• Within 48 hours (2 days of your scheduled appt): 50% of the scheduled service fee

• 24 hours notice or same-day: 100% of the scheduled service fee

It is always incredibly difficult to enforce these fee policies, as I value our relationship and never want to risk losing a client. However, please keep in mind that when booking, you are entering an agreement to honor these terms. This business is my livelihood, and I do everything possible on my end to provide timely confirmations and reminders. Outside factors—such as receiving injectables, scheduling conflicts due to appointments prior to your appointment with me, or failing to double-check your confirmation email dates—do not excuse a late cancellation or missed appointment. These guidelines are laid out clearly so that everyone understands their responsibility when reserving time with me. Again, thank you for understanding why these policies are in place.

Cancelling Due To Illness

As a sole practitioner, maintaining a healthy environment is vital to my livelihood and the safety of all my clients. If you or anyone in your household is experiencing a contagious illness—including a common cold—please contact me immediately to reschedule your visit. To ensure that illness is not used as a way to avoid late cancellation/no show fees, appointments canceled due to sickness within the 48-hour window will still be charged. However, this fee will be held as a credit on your account, and you will have 30 days from the original date to reschedule and complete your appointment. Please note that in order to use your credit, the rescheduled appointment cannot be changed or moved. If the rescheduled appointment is not completed within those 30 days, the credit is forfeited.

Your Rating Matters

If you have encountered issues while trying to book online, it may be due to your rating being below 5 stars. This usually arises from prior reports of no-show appointments or late cancellations.

As a solo practitioner, my business relies heavily on clients honoring scheduled appointments or giving timely notice. Consequently, I only accept clients with a 5-star rating.

Unpredictable Schedules & Chronic Rescheduling

If your schedule tends to be unpredictable, please contact me before scheduling. We can collaborate to ensure your needs are met while also maintaining availability for others who depend on regular appointments.

Treatment Room & Guests

Guests, including well-behaved children, are not permitted at any time. This is standard practice for service providers. If you arrive with a guest or child, your treatment will be canceled and you will be charged 100% of the canceled service.

If a companion is medically necessary, please advise me prior to your appointment so we can discuss drop-off and pick-up. If you have special needs, please contact me 24 hours in advance so I may make any necessary adjustments for your comfort.

If you would like to bring your pre-teen or teen for a clarifying treatment, please contact me and we will make arrangements that we are both comfortable with.

Prices

I am committed to continuously expanding my services and bringing you the latest and greatest in skin care. Although every effort is made to keep the website and Vagaro menu updated, prices, services, and products are subject to change at any time without notice.

Refunds

I do not offer refunds on services rendered or products.

Gift Certificates

As of June 2022, I am no longer offering gift certificates. If you would like to gift someone a facial, please contact me for details on how to do so.

Provider & Client Relationship

I have a passion for skin care and enjoy providing luxury skin care experiences designed for your skin care goals and needs. Providing these services is a personal, hands-on experience done with great care.

Just as a client has the right to select a provider, I reserve the right to refuse service at any time, to anyone, without explanation.

Your Experience

I want to provide you with an escape from today’s busy world, where you can relax, refresh, and revive while receiving expertly created treatments for your skin’s needs.

I will only recommend treatments and products that are appropriate for your skin care health and goals. If there is something you are interested in and cannot find on my menu, please let me know and I will look into whether it is a good fit for my practice.

If you have any questions, please ask. I’m here to help.